Commercial Collection Agency in Phoenix, AZ
Your accounting team has done its part. The invoice went out and follow-up emails were sent. Someone called the customer and maybe there was even a promise to pay. Yet the balance remains open.
At some point, continuing the same follow-up stops making business sense.
Greenberg, Grant & Richards Inc. is a commercial debt collection agency specializing in difficult B2B accounts. With more than 30 years of experience, we help Phoenix businesses pursue unpaid commercial debts after their own efforts have stalled.
If you are looking for a commercial collection agency Phoenix businesses can turn to for accounts in Arizona and beyond, GGR has the nationwide and international resources to pursue debtors wherever they do business.
When Does an Account Need More Than Internal Follow-Up?
There is no magic number of days that tells you when to turn an account over to a collection agency. What matters is what has happened since payment became due.
It may be time to consider outside collection support when:
- Payment promises keep falling through.
- Emails and calls go unanswered.
- A new dispute surfaces.
- The customer says it cannot pay.
- Your team spends too much time on one account.
Payment terms, account history, communication, and the debtor’s circumstances can all help determine when it makes sense to stop handling the account internally and bring in a commercial collection agency.
What Does a Commercial Debt Collector Do?
A commercial debt collector pursues money owed by one business to another. Unlike consumer collection agencies, commercial collection agencies work with B2B debts that may involve contracts, purchase orders, invoices, statements, payment histories, and disputes between companies.
GGR specializes in this type of commercial debt collection. We bring dedicated collection experience and resources that may go beyond a business’s normal accounts receivable function.
How GGR Approaches a Difficult Commercial Account
No two unpaid commercial accounts arrive with exactly the same story. That is why the collection process begins with understanding the claim rather than simply repeating the outreach the creditor has already tried.
Start With the Account
GGR reviews the information available about the debt, the debtor, and previous attempts to secure payment. Contracts, invoices, purchase orders, statements, correspondence, and payment history can help establish what happened and provide support for the claim.
The debtor’s circumstances matter, too. A company that disputes an invoice may require a different collection strategy than one that has stopped communicating altogether.
Pursue a Resolution
Once GGR understands the account, our collectors work directly with the debtor to pursue the balance.
The appropriate resolution depends on the claim. In some cases, the goal is payment in full. In others, there may be a legitimate dispute that needs to be addressed or circumstances that make a payment arrangement appropriate.
Look Deeper When Necessary
If initial outreach stalls, GGR has access to credit-trained private investigators who can gather information about a debtor’s operations and financial condition. Asset and liability investigations may also provide a broader picture of the company and its circumstances.
Investigation can be useful when a debtor becomes difficult to locate, provides incomplete information, or raises questions about its ability to satisfy the debt.
What If Collection Efforts Still Do Not Resolve the Account?
Some commercial accounts remain unresolved even after persistent collection efforts. When that happens, GGR can evaluate whether additional escalation is warranted.
Before a claim moves toward legal review, GGR considers factors such as the supporting documentation, amount owed, debtor’s circumstances, and apparent opportunity for recovery.
When attorney involvement makes sense, GGR works with a nationwide network of legal counsel.
From Phoenix to Wherever Your Customers Do Business
GGR is headquartered in Houston, but our reach extends well beyond Texas. We operate throughout all 50 states and maintain the licenses and registrations required for our operations.
For companies doing business overseas, GGR also supports commercial debt recovery in more than 150 countries through international resources and relationships.
What Arizona Businesses Should Know About Collection Agencies
For accounts closer to home, collection agencies operating in Arizona are regulated by the state. Arizona generally requires collection agencies operating in the state to obtain a license and maintain a surety bond, subject to certain exemptions.
Arizona also has deadlines for bringing legal actions to collect debt, but there is not one deadline that applies to every type of obligation.
For example, Arizona law generally provides a six-year limitation period for certain debts evidenced by or founded on written contracts executed in the state. Other obligations may be subject to different rules or deadlines.
Why Phoenix Businesses Work with Greenberg, Grant & Richards
GGR has specialized in commercial debt collection for more than 30 years. During that time, we have built resources designed specifically for challenging B2B claims.
The results provide some perspective. GGR has collected more than $100 million for clients in each of the past two years.
GGR is certified by the Commercial Law League of America. We belong to professional organizations including the International Association of Commercial Collectors, the Association of Credit and Collection Professionals, the Commercial Collection Agency Association, and Commercial Collection Agencies of America.
Frequently Asked Questions About Phoenix Commercial Debt Collection
What should I look for in a commercial collection agency in Phoenix?
Look beyond location alone. Consider whether a commercial debt collection agency specializes in B2B accounts, has relevant experience, meets applicable licensing requirements, and has investigative and legal resources available when needed. Geographic reach also matters if your customers operate outside Arizona.
What information should I provide when placing a commercial account for collection?
Provide as much documentation as you have available to support the debt. This may include contracts, invoices, purchase orders, account statements, payment records, and correspondence with the customer. Information about previous collection attempts or payment promises can also help the collection agency understand the history of the account.
Move a Difficult Commercial Account Forward
There comes a point when another email from your accounting team is unlikely to change the conversation. When you reach it, you do not have to keep using the same approach and hope for a different response.
Greenberg, Grant & Richards can bring experienced commercial collectors, investigative resources, and nationwide and international reach to the account. Whether you are dealing with one difficult customer or multiple overdue B2B accounts, our team can review the circumstances and determine how best to pursue the money owed.
If your team has done all it can to collect an overdue account, it may be time for a different approach. Contact Greenberg, Grant & Richards today.